Tech Support Call Center - Actual Conversation

[SteveRoos]

There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".

Actual dialogue of a former WordPerfect Customer Support employee.
Now I know why they record these conversations!):


>Operator: "Ridge Hall, computer assistance; may I help you?"
>Caller: "Yes, well, I'm having trouble with WordPerfect."
>Operator: "What sort of trouble??"
>Caller: "Well, I was just typing along, and all of a sudden
the words went away."
>Operator: "Went away?"
>Caller: "They disappeared."
>Operator: "Hmm So what does your screen look like now?"
>Caller: "Nothing."
>Operator: "Nothing??"
>Caller: "It's blank; it won't accept anything when I type."
>Operator: "Are you still in WordPerfect, or did you get out??"
>Caller: "How do I tell?"
>Operator: "Can you see the C: prompt on the screen??"
>Caller: "What's a sea-prompt?"
>Operator: "Never mind, can you move your cursor around the
screen?"
>Caller: "There isn't any cursor: I told you, it won't accept
anything I type."
>Operator: "Does your monitor have a power indicator??"
>Caller: "What's a monitor?"
>Operator: "It's the thing with the screen on it that looks like a
TV. Does it have a little light that tells you when it's on?

>Caller: "I don't know."
>Operator: "Well, then look on the back of the monitor and
find where the power cord goes into it. Can you see that??"

>Caller: "Yes, I think so."
>Operator: "Great. Follow the cord to the plug, and tell me
if it's plugged into the wall.
>Caller: "Yes, it is."
>Operator: "When you were behind the monitor, did you notice
that there were two cables plugged into the back of it, not just one??"

>Caller: "No."
>Operator: "Well, there are. I need you to look back there
again and find the other cable."
>Caller: "Okay, here it is."
>Operator: "Follow it for me, and tell me if it's plugged
securely into the back of your computer."
>Caller: "I can't reach."
>Operator: "Uh huh. Well, can you see if it is??"
>Caller: "No."
>Operator: "Even if you maybe put your knee on something and
lean way over??"
>Caller: "Oh, it's not because I don't have the right
angle - it's because it's dark."
>Operator: "Dark??"
>Caller: "Yes - the office light is off, and the only
light I have is coming in from the window.
>Operator: "Well, turn on the office light then."
>Caller: "I can't."
>Operator: "No? Why not??"
>Caller: "Because there's a power failure."
>Operator: "A power......... A power failure? Aha, Okay, we've got
it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??"

>Caller: "Well, yes, I keep them in the closet."
>Operator: "Good. Go get them, and unplug your system and
pack it up just like it was when you got it. Then take it back to the store you bought it from."

>Caller: "Really? Is it that bad?"
>Operator: "Yes, I'm afraid it is."
>Caller: "Well, all right then, I suppose. What do I
tell them??"
>Operator: "Tell them you're too f*%king stupid to own a
computer!!!!!"